Terms of service

1. Who we are

Start in Latvia is a brand of SIA Wonderstore, Reg. No. 40203623395 ("we", "us"). You are the person or company ordering the service ("you", "the client"). Registered address: Dārza iela 13 - 12, Kaķenieki, Annenieku pag., Dobeles nov., LV-3718. VAT No. LV40203623395. Contact: info@startinlatvia.com.

The services are provided for business purposes: forming and operating a company. By ordering, you confirm that you do so for a business purpose and not as a consumer. If you are a private individual ordering for a purpose unrelated to any business, tell us before you order, because consumer-protection rules with different rights, including a right of withdrawal, would then apply and we would need to agree the terms with you separately.

2. What we provide

2.1 Company formation

Our formation service consists of: identity and compliance checks on the owners and board members; drafting the founding documents; arranging remote signing with a qualified electronic signature (QES); guidance on opening the temporary bank account; submission of the registration to the Register of Enterprises, all communication with it and follow-up on its questions; and payment of the base state registration fee. If you choose a small-capital SIA, the statutory obligations described on our small-capital SIA page apply to the company and its owners, including the mandatory reserve and the owners' extra liability while the capital is below the standard minimum. The current fee and what is charged separately are on our pricing page and confirmed to you in writing before you pay.

2.2 Legal address

The legal address service provides an address in Latvia for the registration of a new company or for a company you already have, for a term of one to three years (minimum one year). Preparing a change of address at the Register of Enterprises is a separate service that we agree with you separately. Document forwarding (forwarding the documents and post that arrive at the address) is not included. We provide it only as a separate paid add-on with a one-off fee, and only under a notarial power of attorney in our favour, whose notary fee you pay separately. We limit how many companies are registered at one address.

2.3 What we do not provide

We do not provide legal, tax or immigration advice, and we do not open bank accounts on your behalf. VAT registration, bookkeeping and other accounting are separate services, provided by our accounting service Balansis under its own terms.

3. Ordering and payment

An order is confirmed when we have agreed the scope and price with you in writing and you have paid our invoice. We send you these terms, or a link to them, together with our written quote, and you can save or print them from this page. Payment is made in euros by bank transfer to the account shown on our invoice, in advance. We start work once the payment has reached our account. We start preparing the documents when we tell you so in writing, after the identity and compliance checks. Our fees exclude VAT, which is added where applicable. State fees that we pay on your behalf, such as the additional state fee for one-day registration, are charged to you at cost and confirmed in writing before we incur them. Costs of third-party services that you use, such as the qualified electronic signature (for example Dokobit), the notary and your bank, are yours: you pay those providers directly, and we neither pay for them nor include them in our fee.

4. Your obligations

You agree to give us information and documents that are true, complete and current, and to tell us promptly if anything changes. You confirm that the owners and board members are who you say they are and that the funds for the company are of lawful origin. You will reply to our requests in good time, because much of the timeline depends on you.

When the Register of Enterprises or another authority sets a deadline for clarifications or documents, we tell you the deadline in writing. If the deadline is missed because you did not reply or send the documents in time, and the state fee must therefore be paid again, that fee is yours: we charge it at cost, together with any further work we agree with you in writing.

5. Compliance checks and refusal

We are required by law to carry out identity and anti-money-laundering checks, and we may refuse or stop a service if a check cannot be completed, if information is false or incomplete, or if we suspect unlawful activity. Where the law requires it, we may report to the authorities and may be prohibited from telling you. If we refuse or stop because of false or incomplete information or a failed check, our fee for work already done is not refundable, and we may recover costs we have already paid to third parties.

6. Timing and outcomes we do not control

We give estimates, not guarantees. The following are decisions or processes outside our control, and we do not guarantee their result or timing:

• the bank's decision on whether to open an account and how long it takes;
• the Register of Enterprises' review, including follow-up questions, which can take longer than the review period that has been paid for;
• the availability and acceptance of a qualified electronic signature for your country.

If the Register of Enterprises rejects an application or asks for changes, we will tell you in writing and, where the problem is something we prepared, correct it at no additional fee. Where the reason is your information, your choices or a third party, further work and any new state fee are charged.

7. Cancellation and refunds

• Until we tell you in writing that we have started preparing documents: you can cancel by writing to us, and we refund what you paid us within 14 days, minus any third-party costs already incurred.
• After we have started preparing documents: our fee for the work done is not refundable. We refund the part of the fee for stages not yet started (the stages are the checks, the documents, and the submission and follow-up with the Register), and any state fee not yet submitted.
• After submission to the Register of Enterprises: state fees are not refundable, because we cannot recover them.
• Legal address: paid in advance for the whole term you order (one to three years), at the total we confirm in writing before you pay. Once the term has started it is not refundable, except where the law requires it. It can be cancelled at the end of a term.

Nothing here limits any right you have under the law that cannot be waived.

8. Liability

We perform the services with reasonable professional care. We are not liable for indirect or consequential losses, loss of profit or loss of business, or for losses caused by information you gave us, by a decision of the bank, the Register of Enterprises or another authority, or by circumstances outside our reasonable control. Our total liability for any claim relating to a service is limited to the fees you paid us for that service. These limits do not apply where the law does not allow them, including for intent or gross negligence.

9. Confidentiality and personal data

We keep the information you give us confidential and use it only to provide the services and meet our legal obligations. How we handle personal data is described in our privacy policy.

10. Communication

We communicate in writing, in English, by WhatsApp or email, using the contact details on our contact page. Written messages you send to us and we send to you are valid notices. We do not take phone calls.

11. Changes to these terms

We may update these terms. The version in force when you order applies to that order.

12. Governing law and disputes

These terms and the services are governed by the law of the Republic of Latvia. Please raise any complaint with us in writing first, and we will try to resolve it. Failing that, disputes are decided by the competent courts of Latvia.